Returns & Refunds
We want you to love your artwork. If something isn't right, we'll make it right.
14-Day Return Policy
We offer a 14-day return policy from the date of delivery. If you are not completely satisfied with your purchase, you may return it for a full refund, provided the artwork is in its original condition and packaging.
Damage Reporting
If your artwork arrives damaged, you must report it within 48 hours of delivery. Take clear photographs of the damage to both the packaging and the artwork itself, and contact us via WhatsApp or email. We will arrange a full replacement at no cost to you.
Return Process
Contact Us
Reach out via WhatsApp, email, or the contact form within 14 days of delivery. Include your order number and reason for return.
Receive Return Authorisation
Our team will review your request and issue a Return Authorisation Number (RAN) within one business day.
Pack & Ship
Repack the artwork in its original packaging. We will arrange courier collection from your address at no charge for UAE returns.
Refund Processed
Once we receive and inspect the returned artwork, your refund will be processed within 5-7 business days to your original payment method.
Non-Returnable Items
- ×Custom-size orders or bespoke commissions
- ×Artworks that have been installed, hung, or mounted on a wall
- ×Items not in their original packaging
- ×Returns requested after 14 days from delivery
- ×Items with customer-caused damage