When you visit artwerk.ae, place an order, or contact us, we may collect the following information: **Personal information:** Name, email address, phone number, shipping address, and billing address. **Payment information:** Payment card details are processed securely by our payment provider (Stripe). We do not store your full card details on our servers. **Account information:** If you create an account, we store your login credentials (email and hashed password), order history, and saved addresses. **Usage data:** Pages visited, time spent on pages, referring website, browser type, device type, and IP address.

We use your personal information to: - Process and fulfil your orders - Send order confirmations, shipping updates, and delivery notifications - Respond to customer support enquiries - Send marketing communications (only with your consent) - Improve our website and services - Prevent fraud and maintain security - Comply with legal obligations

We use cookies and similar technologies to improve your browsing experience, analyse website traffic, and personalise content. You can manage your cookie preferences through your browser settings. For more details, see our [Cookie Policy](/cookies).

We share your information with trusted third parties only as necessary to operate our business: - **Payment processors** (Stripe) to handle transactions securely - **Shipping partners** to deliver your orders - **Analytics providers** (Google Analytics) to understand website usage - **Communication tools** (WhatsApp Business, email providers) to respond to your enquiries We do not sell your personal information to third parties.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including: - **Order data:** Retained for 7 years for accounting and legal compliance - **Account data:** Retained until you request account deletion - **Marketing preferences:** Retained until you unsubscribe - **Usage data:** Retained for 26 months

You have the right to: - **Access** the personal information we hold about you - **Correct** inaccurate or incomplete information - **Delete** your account and associated data - **Withdraw consent** for marketing communications at any time - **Request a copy** of your data in a portable format To exercise any of these rights, contact us at privacy@artwerk.ae.

We implement appropriate technical and organisational measures to protect your personal information, including encryption in transit (TLS/SSL), secure server infrastructure, and access controls. However, no method of transmission over the internet is 100% secure.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Continued use of our website after changes constitutes acceptance of the updated policy.

For privacy-related enquiries, contact us at privacy@artwerk.ae or write to: Artwerk, Dubai, United Arab Emirates.